how rude!

just because i sound like a 6 year old child on the phone does not give you the right to speak to me like i just fell off the turnip truck. this happens every once in a while but it is really bothering me today.
where does this contempt for mankind come from? the customer service at verizon! my cellphone is a piece of crap...it hangs up on people very, very often, it doesn't switch between roaming and not roaming without turning off the phone, and finally it now does not charge!
in order to remedy the roaming problem i was supposed to type a code into my phone everytime i leave my home to pick up the roaming codes! what!!!! my other phone didnot have this problem. and obviously, according to the verizon demon, i was supposed to know this. did you know this?